Training & Consultancy - Live Inclusive

Live Inclusive offers comprehensive bespoke training packages aimed at improving employment practices and customer service for disabled people by educating staff on equality principles and legislation, practical tips for disability confidence and the benefits of best practice.

hese training sessions can be primed specifically for customer facing staff or for management team members and other leaders who are able to make strategic decisions.

We understand that often these lines blur in the workplace and are aware that training everyone in a single session may be more practical than two sessions and so we are happy to flexibly deliver training suitable for both audiences, this can include tailoring session length.

Disability Confidence

Live Inclusive Disability Confidence Training offers:

A comprehensive understanding of UK Disability Issues
Activities to facilitate understanding, including group work and video footage
An introduction to why and how the disability equality movement developed
Awareness of pan-disability issues faced by disabled people, including both visible and hidden disabilities
Covers appropriate language, body language and physical interaction with disabled people.

For front line/customer facing staff this training includes:

Some of the principles behind equality policy and accessibility.
Exercises which improve awareness and confidence in addition to appropriate language and behaviour towards disabled people.
How to work in line with organisational policy.
Awareness of pan-disability issues faced by disabled people, including both visible and hidden disabilities
This session also covers how and why being supportive towards disabled people and positive practice can have a huge impact on the success of a business

Overview of Objectives:

Recognising the different types of disability employers are likely to encounter on recruitment; working with colleagues and customers
Understanding the Social Model of Disability
Clearing up some myths and misconceptions about disability
Recognising disability legislation in the UK and
Recognising disability etiquette – including what language to use.
Deepened understanding surrounding barriers and attitudinal/physical and organisational barriers.

For managers, recruitment/HR team members and strategic leaders this training includes:

How to draft an appropriate equality policy and how to encourage staff to work in line with this
Some of the concepts driving disability policy nationally and the move towards equality
Language and behaviour
Best practice recruitment and retention
The importance of your understanding of the Equality Act 2010 and potential liability arising from it.
A brief introduction to reasonable adjustments

Positive Adjustments

There is a perception employers can often have when the term Reasonable Adjustment is used. It can conjure up ‘legal implications’ that employers and managers may find intimidating. With this in mind, we propose to deliver this training with a very positive message relating to keeping employees happy and well in the work-place. Of course, we cannot escape their responsibilities under the law, and therefore we will discuss this, but with an overall emphasis on positive actions.

There will also be an acknowledgement that participants will have much to contribute and anecdotes to share. We would encourage this within the session in the hope that this will provide opportunities for peer support to develop in the longer term.

This training is primarily aimed at managers, recruitment/HR team members and strategic leaders, but it can be delivered to staff members to help them understand their rights in the workplace.

Live Inclusive Positive Adjustment – Duty into Practice Training offers:

A comprehensive understanding of UK Disability Issues, particularly in relation to reasonable adjustment.
Activities to facilitate understanding, including group work and case study discussion
Opportunities that will facilitate a pro-active approach to ensuring employees are happy and well in the work-place, should they need additional support.

It covers:

The Legal Grounding of Reasonable Adjustments
Reasonable Adjustments from the ground up
How to determine if they are needed
Best practice approach to engaging with a disabled employee
How to determine if they are “reasonable”
In what ways can they be implemented
What support there is available for employers to make adjustments
Frequent pitfalls in making reasonable adjustments and how to avoid them

We also offer shorter sessions aimed at educating employees as to their rights and the legal protections afforded to them by the Equality Act 2010 and workplace confidence. These can be appropriate for employees in general, or for an employee undergoing discussion about reasonable adjustments where we can provide support both to a disabled employee and their manager to protect both parties.